Customers' forum Connection - Subscription

Connections

A Your compound has never had a connection

You are landlord of the compound

Call at the counter of the Commercial Branch serving your neighbourhood with the following documents:

  • Your title to the property or any other document serving that purpose
  • The photocopy of your national identity card or of your passport

On the same day you go on site accompanied by a technician from the Branch to carry out the measurements which consists in collecting technical information required for costing the connection/subscription estimate. But before that the technician must ensure that:

  1. pipeline running along the street giving access to your compound or your plot is not private
  2. Your meter shall be installed inside your compound or as close as possible to the property
  3. The length of your connections hall not exceed 50 metres
  4. You may have to provide a written and legalized authorization permitting trespass across some other person’s property. In such a case, the technician shall hand you a form, which when duly filled and legalized shall be attached to your estimate before it is signed by the Branch Manager.

When all of these conditions have been satisfied and the connection is feasible, return to the Branch the following working day to obtain information on the amount of the estimate of the connection/subscription from the Commercial Clerk.

Your connection/subscription estimate shall be made up of:

  • Connection charge : the cost of supplies and installation as contained in the schedule of prices
  • Subscription charge : consumer deposit and meter installation charge
  • Value added tax (VAT) : 19.25%

After paying for connection/subscription estimate, the cashier shall hand you:

  • payment receipt
  • copy of your estimate
  • copy of the subscription contract signed by the Branch Manager.

After the cash office, move on to the counter to collect your bill. Once all these services have been paid for, your connection shall be executed within 15 days at the most without any other charge. The subscription contract becomes effective as from the date the meter is installed on your connection.

You are a tenant

The procedure is the same on condition that you provide a tenancy agreement and a written and legalized authorization from the landlord of the compound.

B. The property already has a connection but the meter had been disconnected

Call at the counter of the Commercial Branch under which your neighbourhood falls bringing along one of the following documents:

  • An old bill from the previous subscriber
  • An old copy of the connection or subscription estimate

If you cannot lay hands on any document that identifies your installation, the counter clerk shall detail a worker to accompany you on site with a view to carrying out the identification. Once the identification has been done, the counter clerk shall then proceed to looking up the account corresponding to your installation.

Hereafter there are three possible outcomes:

B.1 The subscription has been terminated and the account posts a negative balance

In such a case, a new subscription is possible only after settlement of the outstanding bills (full or scheduled settlement) and payment of the subscription charges (consumer deposit and meter installation charge) corresponding to the meter diameter


B.2 The subscription has not been terminated but the account all the same posts a negative balance

In this case, the new subscription is possible only after terminating the previous subscription, settling any outstanding bills arising from the termination and the payment of the subscription charges (consumer deposit and meter installation charge) corresponding to the meter diameter.

In either of the above cases, the meter shall be installed within three working days following the date of payment of the subscription charges.

B.3 The subscription has not been terminated and the account shows no outstanding bills

In this case, subscription shall be possible after terminating the subscription and paying the subscription charges (consumer deposit and meter installation charge) corresponding to the meter diameter.